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ACH Collection

Frequently Asked Questions
Shopping on the ACH Collection is intuitive: once you have found an item, use the ‘ADD TO BAG button underneath.
Review the items in your shopping bag by selecting the ‘Shopping Bag’ link at the top of the page. From the Shopping Bag, you can directly edit product details, remove them in case you’ve changed your mind or add products to your Wish List. Click on ‘Checkout’ to complete your order.
Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your ‘My ACH Account’:
• Track your orders and review past purchases;
• Gain access to your ‘Wish List’; • Be notified when new products are available;
• Save your address and card details for faster shopping;
• Manage your account details and newsletter subscriptions.

Benefit of special campaigns exclusive for Members;
If you’ve forgotten your password follow these steps to restore it:
• Click on the Sign In icon in the top right corner;
• Select “Forgot Password”;
• Follow the instructions shown in the pop-up that will open;
• Insert your email address and click on send.

You will receive an email with a new temporary password and you can modify it when you want, simply follow the instructions.
All the products shown in our shop are available in stock or are made-to-order. Please check on the product page your product availability before proceeding with the checkout.

A ‘notify me’ button will show up when it is out of stock, so you can be notified when the product is available again.
Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. For further details, please see the Privacy Policy section.
Below you can find a list of the currencies available:
UK — GBP (£)
Europe — Euro (€)
America — US Dollars ($)

For all other destinations, the charge will be in Euros or US Dollars. If you are a customer with a credit card whose predetermined currency is none of the above, the final price will be calculated according to the applicable exchange rate on the day the credit card company processes the transaction. To change the currency, simply change the shipping country.
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address and contact support team for any additional information.
We offer different shipping options to meet your needs. For further details, please visit our Delivery & Returns page.
All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.
We are unable to redirect orders to a different address after shipment. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
It is not possible to combine orders or add items to an existing order.
Once you have completed the online purchase process, you will receive a confirmation email to the address used to place the order. Payment will be taken from your credit or debit card at the time of order confirmation.
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Account’ followed by ‘Orders’.
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Account’ followed by ‘Orders’. If you are not registered, sign up now so you can track future orders.
The standard packaging is composed of a rigid black box which is sealed with black satin ribbon and personalized with the ACH Online Store logo. For some product categories, there is an additional customised protective packaging, in which the item is wrapped.
To discover our returns and refunds policy and to learn how to return an item, please kindly visit our Delivery & Returns section in the Customer Service area.
Please be assured that your personal information on the ACH Online Store is kept private and confidential and at no point will we rent or sell this. To register, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number. If necessary, these details may be shared with a credit reference agency to verify your order.

Please note that in case you subscribed to our newsletter we may use your contact details to inform you of the latest arrivals as well as special promotions. If you would prefer not to receive these updates, you can unsubscribe at any time in ‘My Account’ selecting ‘Newsletter Management’. For further details, please visit our Privacy Policy section.
A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag and your previous purchases, and to deliver content specific to your interests.
They are designed to assist your shopping and therefore are nothing to worry about. Most browsers are automatically set up to accept cookies, but usually, you can alter the settings of your browser to prevent automatic acceptance.
If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.
Registered customers who have cookies enabled will be automatically recognized when they visit the ACH Collection Online Store. Your name will appear in a welcome message at the top right corner of the website.
In your ‘Wish List’ you can save your favorite products, keep track of them and eventually purchase them whenever you please.
To create a ‘Wish List’ you will need to be registered and signed in. When browsing, use ‘Add to Wish List’ on the product page and items will automatically move into your Wish List, which can be found at the top right of the navigation bar (‘heart’ symbol). Click on the product image to go to the product page and see more specific details about the item.
You can also add to your ‘Shopping Bag’, or remove the item.
You can send your ‘Wish List’ to others and include a personalized message.
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